FAQ
Frequently Asked Questions
Got questions? We’re here to help.
Products & Ingredients
Q: Are your products suitable for sensitive skin?
Yes! Many of our formulas are designed specifically with sensitive skin in mind. We use gentle, non-irritating ingredients and offer fragrance-free, allergen-free, and dermatologically tested options.
Q: Are your products vegan and cruelty-free?
Absolutely. All Botane products are 100% vegan and never tested on animals. We are committed to ethical beauty at every step.
Q: Are your products certified organic or natural?
Yes, our products are certified by ECOCERT COSMOS as natural or organic. We meet the highest international standards for clean, sustainable beauty.
Q: Do you use artificial fragrances or dyes?
No. Our products are free from artificial dyes and synthetic fragrances. Some products contain naturally derived aromas from essential oils, which are clearly listed.
Q: What skin types are your products made for?
We create products for all skin types—dry, oily, sensitive, combination, and mature. Each product page includes detailed information to help you find the best match for your skin concern.
Usage & Routine
Q: How do I build a skincare routine with Botane products?
Start with a gentle cleanser, follow with a serum or treatment, apply a moisturizer, and finish with eye care. For a full guide, explore our Routine by Concern section.
Q: Can I layer your serums together?
Yes, many of our serums are designed to work together. We recommend applying the lighter-textured serum first and waiting a few seconds before layering another.
Q: How often should I use exfoliating products like AHA or Glycolic Glow?
Use 1–2 times a week in the evening, depending on your skin sensitivity. Always follow with SPF the next morning.
Q: Are your moisturizers safe for use under makeup?
Yes, our moisturizers have fast-absorbing, lightweight textures that make them ideal under makeup.
Sustainability & Packaging
Q: Is your packaging recyclable?
Yes, all our primary and shipping packaging is recyclable. We also use recycled materials where possible.
Q: Are your products made sustainably?
Yes, our formulations follow green chemistry principles, and we source ingredients responsibly with a focus on biodiversity and low environmental impact.
Orders & Shipping
Q: Where do you ship?
We currently ship in all EU countries and US. If your country isn't listed, stay tuned—we're working on expanding!
Q: How long does shipping take?
Standard shipping typically takes 4-7 days, depending on your location. You’ll receive a tracking number once your order is shipped.
Q: Can I change or cancel my order?
If your order hasn’t been processed yet, we’re happy to help. Please contact us at contact@botane.co as soon as possible.
Q: What is your return policy?
We accept returns within 14 days of delivery. Products must be unopened and in original condition. For details, visit our Returns & Exchanges page.
